VidoSec Global Support Center:Your Trusted Choice, Reaching Every Corner
No matter where you are, VidoSec provides professional, timely, and barrier-free technical and service support. We understand the challenges of international cooperation and are committed to being your most reliable security technology partner, ensuring your projects proceed smoothly and your business continues to grow.
Global Coverage, Local Response
Cross time zones and language barriers, providing seamless support.
Expert Team, Deep Empowerment
Experienced technical experts help you easily handle complex challenges.
Efficient Process, Worry-Free
Streamline communication and service processes, saving your valuable time.
Long-term Commitment, Win-Win Future
We are not just suppliers, but your trusted strategic partners.
Quick Problem Solving: Our Global Self-Service Resources
Explore our comprehensive collection of resources designed specifically for international customers. Find solutions, documentation, and tools that eliminate distance barriers and communication obstacles.
Frequently Asked Questions (FAQ) - Optimized for International Customers
Find answers to the most common questions about product installation, configuration, troubleshooting, and compatibility. We have specially compiled questions frequently encountered by international customers regarding time differences, logistics, customs, system integration, etc., to help you solve problems quickly.
Key Features:
Multi-language Technical Documentation & Knowledge Base
Access detailed product manuals, installation guides, API documentation, SDKs, integration guides, troubleshooting guides, and other in-depth technical materials. All documents are available in clear English versions, with key documents provided in multiple languages (such as Spanish, German, etc.), ensuring your engineers have barrier-free understanding.
Key Features:
Global Synchronized: Firmware & Software Downloads
Get the latest firmware, client software, drivers, and tools for VidoSec products. All updates undergo rigorous testing to ensure global compatibility and stability.
Key Features:
Visual Guides: Video Tutorials & Operation Guides
Learn product installation, configuration, and common function operations quickly through intuitive video demonstrations. Videos include English subtitles, with some providing multi-language voiceovers to make learning easier.
Key Features:
Need Immediate Assistance?
Our global support team is standing by to help you resolve any technical challenges.
24/7 Hotline
+86 (755) 8888-VIDO
Live Chat
Instant support available
Email Support
support@vidosec.com
Need Personalized Assistance? We're Here to Serve You
Connect with our global support team through multiple channels. We provide comprehensive technical assistance across different time zones with multilingual support to ensure seamless communication.
Submit Technical Support Ticket - Fast Response, Multi-language Support
Fill in detailed information, and our technical experts will respond to your request within [24 hours]. The ticket system supports multi-language submissions and will provide estimated response times based on your time zone to ensure you get timely help. Suitable for complex problems or situations requiring attachments.
24/7 Available
Language Support:
Key Features:
Live Online Chat - Cross Time Zones, Instant Communication
Communicate instantly with our online customer service or technical support representatives for immediate help. We provide English live chat support and are working to expand more language services.
Mon-Fri, 9:00 AM - 6:00 PM Beijing Time (Covers major international business hours)
Language Support:
Key Features:
Phone Support - Direct Communication, Efficient Solutions
For urgent or direct communication needs, please call our support hotline. Our international support team provides English services.
Mon-Fri, 9:00 AM - 6:00 PM Beijing Time
+86 (755) 8888-VIDO
Language Support:
Key Features:
Email Support - Detailed Communication, Clear Records
Send your questions to our support email, and we will reply within [24 hours]. We support multi-language email communication to ensure your information is accurately conveyed.
24/7 Available
support@vidosec.com
Language Support:
Key Features:
VidoSec Global Support by the Numbers
Our commitment to exceptional international customer service
Global Time Zone Coverage
We understand your business doesn't stop. Our support follows the sun.
Asia-Pacific
Beijing Time: 9:00 AM - 6:00 PM
Europe & Middle East
Coverage via Email & Tickets
Americas
Extended Hours via Partners
Product Service & Protection: Transparent Process, Peace of Mind
VidoSec provides comprehensive RMA and warranty services designed specifically for international customers. We understand the complexities of global shipping and customs, making the process as smooth as possible.
RMA (Return Merchandise Authorization) Process - International Customer Guide
Understanding VidoSec's product return, repair, and replacement process. We provide detailed international shipping and customs guidance to minimize your logistics costs and transit time.
Submit Online RMA Application
Complete our detailed RMA request form with product information, issue description, and purchase documentation.
Receive RMA Number & International Shipping Guidance
Get your unique RMA tracking number with comprehensive international shipping instructions and customs documentation assistance.
Product Return Shipping
Ship your product using provided guidelines with full tracking support and customs clearance assistance.
Technical Analysis & Repair/Replacement Decision
Our engineers thoroughly examine your product and determine the most appropriate solution based on warranty terms.
Product Return & Delivery Tracking
Receive your repaired/replacement product with comprehensive tracking and delivery confirmation.
International Shipping Support
Our logistics team provides complete customs documentation, recommended carriers, and real-time tracking to ensure smooth international returns.
Global Unified Warranty Policy
Review VidoSec's standard warranty periods, coverage scope, exclusions, and extended warranty options. Our warranty policy applies to global customers, ensuring your rights are protected.
Standard Warranty Coverage
IP Cameras (Indoor)
3 YearsManufacturing defects, component failures, software issues
IP Cameras (Outdoor)
2 YearsWeather-resistant components, housing integrity, optical systems
NVR Systems
3 YearsHardware components, recording functionality, network interfaces
Specialized Equipment
1-2 YearsVaries by product complexity and environmental rating
What's Covered
What's NOT Covered
Extended Warranty Options
Premium Care (5 Years)
+15% of product valueEnterprise Plus (7 Years)
+25% of product valueMission Critical (10 Years)
+40% of product valueNeed More Information About Your Warranty?
Our customer service team can help you understand your specific warranty coverage, check warranty status, or discuss extended warranty options for your VidoSec products.
Empowering Global Partners: Deep Support & Customized Services
Discover how VidoSec, as a leading Chinese manufacturer, provides value-added services for global partners, bridging geographical gaps with comprehensive support and training programs.
VidoSec Partner Technical Training - Flexible Online & Offline Options
We provide product installation, configuration, troubleshooting, and advanced application training for system integrators and installers to help you enhance your professional capabilities. We offer regular online webinars and customized remote training, and can also arrange on-site training according to needs to ensure your team masters the latest technology.
Service Features:
Remote Technical Support - Cross-border Collaboration, Efficient Deployment
Our expert team can provide remote assistance to guide you through product configuration and system debugging for rapid deployment. No matter where you are, we can provide "hands-on" guidance through remote desktop, video conferencing, and other tools.
Service Features:
Your Dedicated Account Manager - One-on-One Communication, Barrier-Free Service
Become a VidoSec partner and you will receive dedicated one-on-one account manager service. They are the bridge between you and VidoSec, proficient in international business communication, ensuring your needs get timely response and effective solutions.
Service Features:
Partner Success Through Comprehensive Support
Our dedicated partner support programs have helped partners worldwide achieve remarkable growth and success
Your Feedback Powers Our Global Service Enhancement
Help us continuously improve our international support services. Your experience and suggestions are invaluable in our mission to provide world-class technical support across all time zones.
Support Service Feedback
Share your experience with VidoSec global support services
Experience VidoSec'sGlobal Excellence
Join thousands of successful partners worldwide who trust VidoSec for their security solution needs. From comprehensive support to profitable partnerships, we're committed to your success across every time zone.
Become a VidoSec Global Partner
Join our exclusive partner network and unlock premium benefits, training programs, and dedicated support designed for global success.
Contact Sales Team
Get personalized consultation from our global sales experts. Discuss your specific requirements and receive tailored solutions.
Browse Product Catalog
Explore our comprehensive product portfolio featuring the latest CCTV technology, specifications, and integration capabilities.
Connect with VidoSec Worldwide
No matter where you are in the world, our global support network is ready to assist you with technical expertise and personalized service.
24/7 Global Hotline
+86 (755) 8888-VIDO
International Direct Line
Technical Support Available
Multilingual Service Team
Email Communications
sales@vidosec.com
support@vidosec.com
Response within 2 hours
15+ Language Support
Live Chat Support
Instant Messaging
Mon-Fri: 9AM-6PM Beijing Time
Screen Sharing Available
Real-time Problem Solving
Ready to Transform Your Security Business?
Don't wait - join the VidoSec family today and discover why industry leaders worldwide choose us as their trusted security technology partner.